Refund Policy

1. Our guarantee

If a code is faulty, already used or does not work as described on the product page, we will replace it or refund your order. We aim to resolve verified problems within 24 hours of your request.

2. What cannot be refunded

We cannot refund:

• codes that have been redeemed, or that have been shown or delivered and then not used;
• orders placed for the wrong product, region, platform or account, when the code works as described;
• change of mind after delivery;
• problems caused by the publisher or platform after a successful redemption, such as account actions or product changes.

3. How to request a refund or replacement

Contact support through live chat or Telegram as soon as you notice the problem. Please include your order number and a short description, plus a screenshot of the error message if there is one. We may ask for more details to check the code with the supplier.

4. How refunds are paid

Approved refunds are returned to your LootZy wallet balance or, where possible, to the original payment method. Because payments are made in cryptocurrency, the amount is refunded at the value of the original order in US dollars; network fees and exchange-rate changes are not refunded.

5. Failed or duplicate payments

If you paid but did not receive a code, or paid twice by mistake, contact us with the transaction details. Underpaid or late payments may need to be completed or refunded manually.

6. Fraud and abuse

Orders made with stolen funds or that break our Terms & Conditions are not eligible for a refund and may be cancelled.

7. Contact

Need help with an order? Reach our support team through the live chat or Telegram links on the website.